Saurabh has been a dedicated professional in the operational environment for 15 years, bringing with him a diverse background that spans frontline customer servicing, learning and development, and various leadership roles. His extensive experience in managing change and people has been a cornerstone of his career, culminating in his recent transition to the role of General Manager – Operations in mid-2024.

In his current capacity as General Manager – Operations, Saurabh provides leadership and oversight for Healthcare New Zealand’s team of high-performing leaders within the Operations Team. His passion for delivering exceptional customer service and fostering innovation drives his approach to leadership.

Saurabh is committed to ensuring that a premium customer experience is at the forefront of the organization’s operations. He leverages innovative practices to work sustainably and achieve outstanding outcomes for clients. Operations Team continues to excel, reflecting his unwavering dedication to excellence and customer satisfaction.